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Privacy Notice

Introduction

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This Privacy Policy explains how Lessons London (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website or purchase our products. We are committed to handling your data responsibly and in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

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By using our website, you agree to the practices described here.

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1. Information We Collect

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1.1 Information You Provide​

We collect personal information you share with us, including your name, email address, billing and shipping details, payment information (processed securely by third‑party providers), order history, and any messages you send us.

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1.2 Information Collected Automatically​

When you browse our website, we automatically collect technical data such as your IP address, browser type, device information, pages viewed, time spent on the site, and cookie data.

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1.3 Information from Third Parties

We may receive information from payment processors, delivery partners, analytics providers, and marketing platforms.

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2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Communicate with you about your purchase

  • Provide customer support

  • Improve our website and services

  • Send marketing communications (only with your consent)

  • Prevent fraud and maintain site security

  • Comply with legal and accounting obligations

We do not sell your personal data.

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3. Legal Basis for Processing

We process your data under:

  • Contractual necessity — to fulfil your order

  • Legitimate interests — to operate and improve our business

  • Consent — for marketing and cookies

  • Legal obligation — for tax and regulatory requirements

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4. Sharing Your Information

We share your data only with trusted partners who help us operate our business, including:

  • Payment processors

  • Delivery and logistics partners

  • Website hosting and analytics providers

  • Email and marketing platforms

  • Professional advisers

These partners only use your data as necessary to provide their services.

 

5. Cookies

Cookies help us improve site performance, understand visitor behaviour, personalise content, and enable essential functions such as checkout. You can manage or disable cookies in your browser settings.

 

6. Data Retention

We retain your information only for as long as necessary:

  • Order information: 6 years (legal requirement)

  • Marketing data: until you unsubscribe

  • Analytics data: typically 26 months

  • Customer service messages: as long as needed to resolve your enquiry

 

7. Your Rights

You have the right to:

  • Access the personal data we hold

  • Request corrections

  • Request deletion

  • Object to certain processing

  • Withdraw consent

  • Request data portability

To exercise these rights, contact customercare@lessonslondon.com

 

8. Security

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. While no online system is completely secure, we work to safeguard your information at every stage.

 

9. International Transfers

Some service providers operate outside the UK or EEA. When your data is transferred internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

 

10. Third‑Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these websites.

 

11. Children’s Privacy

Our website is not intended for individuals under 18. We do not knowingly collect data from children.

 

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

 

13. Contact

For questions about this Privacy Policy or your personal data, contact: customercare@lessonslondon.com

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